FAQ
What are your store hours?
We are open 7 days a week Monday through Sunday from 11am to 7pm PST.
Where are you located?
2691 Saviers Rd. Ste. B
Oxnard, CA 93033
How can I contact you directly?
You can call us at (805)240-2312, or check the Contact Us page for more ways of contact.
Do you ship internationally?
With the exception of Canada, at the moment we do not ship internationally.
When will my order ship?
Expedited orders ship out within 1-2 business day, standard orders ship out within 1-3 business days
When will my order arrive?
Standard or ground shipping should take 3-7 business days depending on your location.
Expedited shipping takes 1-3 business days.
For more information check out the Shipping Policy page.
Can I make changes to my order before it ships?
With the exception of our weekly drops, we can try accommodating your requests. Contact us during our store hours to let us know how we can assist you.
I accidentally put the wrong address. What should I do?
Please call us at (805)240-2312 during our store hours, or email us at Contact@Primehatstore.com as soon as possible.
Why didn’t I receive a confirmation email?
Make sure you add your email address when completing your purchase, this is the only way you’ll get an email confirming your purchase.
If you couldn’t find the email in your inbox please check your spam folder.
If you used your phone number to complete your order you should receive a text message instead.
Can I make an exchange or get a refund ?
Unused, unwashed, brand new hats (with the exception of white caps) can be exchanged or returned if all tags are still attached and all accessories are included (if any).
Hat accessories, beanies and sales items cannot be returned.
Our custom caps are final sale. No returns, exchanges or cancellations are allowed.
Please check the Returns & Exchanges page for more details.
My package was scanned delivered but I did not receive it?
Unfortunately a delivery scan by the UPS or USPS is the extent of our liability for a shipment. If your package is scanned delivered, we can supply you with a copy of your shipping label to verify that it was actually shipped to the right address. But it is important to note that we assume no liability for the package past its delivery scan. We strongly recommend addressing this with your local postman or UPS driver to locate the package. It is also advisable that you purchase signature on delivery at checkout to make sure your package is handed to you in person.
Do you restock your custom New Era hats?
Best-sellers do get restocked, but there will be a wait of at least 3 months for the caps to get manufactured.