Returns & Exchanges

 

Please be aware that due to strict health standards, any return with signs of wear and tear, missing tags/stickers, will be rejected and returned to the original shipping address.

We accept returns on merchandise up to 30 days. After a return has been approved, the item(s) must be returned to the warehouse within 10 calendar days. Any packages arriving outside of the 10 day window will not be processed and ineligible for a refund. 

We also do NOT offer any kind of warranty on our products. Once a product has been used, we can no longer exchange it or replace it for you if problems arise. 

Shipping fees are non-refundable. We will not provide a refund for any item that we do not receive or that does not otherwise comply with our Return Policy.

Refunds are based on the original price paid, excluding shipping. A restocking fee (15%) will be deducted from your refund to cover our shipping cost. Gift Wrapping is not refundable.

In addition, we do not accept any returns for accessories or sale items. We also do not accept returns of white caps or garments. If you are buying a product that is white, please be aware that we can not exchange it nor accept its return.

Any caps returned in any box that is smaller than 8x8x6 inches in any one dimension, will not be opened or considered for returns.

Returns are at the buyer's expense. You may ship the return package to us using any carrier you wish. You do not need a prior authorization from us, just make sure to include a copy of your packing list or receipt in the package so we will know which account to make the refund to, or which address to ship an exchange to.

Exchanges:

If you would like to make an exchange, customers will have to return the original item(s) and place a new order for the new product. Prime Hat Store does not do exchanges for the same order.

Return Address:

Please make sure to get a tracking number. We cannot issue a refund on items we do not receive.

Prime Hat Store

2691 Saviers Rd. Ste. B

Oxnard, CA 93033

Returns Processing:

We process most returns within 3 days of receipt. You will receive an email indicating the amount credited to your account if a return is requested, or an email indicating your exchange was shipped. Depending on your credit card processor, it may take up to 7 days to see the money refunded to your account.