Returns & Exchanges

Returns:

Returns are accepted within 30 days of package order date or store purchase date. Receipt is required and items need to be in their original condition and original packaging, with tickets and garment labels attached. Shipping fees are nonrefundable. We will not provide a refund for any item that we do not receive or that does not otherwise comply with our Return Policy.

We cannot accept items that have been modified in any way, such as: monograms, alterations, for return or exchange.

We also do NOT offer any kind of warranty on our products. Once a product has been used, we can no longer exchange it or replace it for you if problems arise. 

Refunds are based on the original price paid, excluding shipping, which is not refundable. A restocking fee of $4.99 will be deducted from your refund to cover our shipping cost. Gift Wrapping is not refundable.

In addition, we do not accept any returns for accessories or sale items. We also do not accept returns of white caps or garments. If you are buying a product that is white, please be aware that we can not exchange it nor accept its return.

Our fitted cap drops are Final Sale items. No returns, exchanges or order cancellations are allowed for those caps.

Any caps returned in any box that is smaller than 8x8x6 inches in any one dimension, will not be opened or considered for returns.

Items returned in unacceptable condition will not be refunded nor exchanged. If a customer wants to reclaim any such non-refundable items, they will be responsible for paying shipping to retrieve them. Otherwise items will be donated.

Returns are at the buyer's expense. You may ship the return package to us using any carrier you wish. You do not need a prior authorization from us, just make sure to include a copy of your packing list or receipt in the package so we will know which account to make the refund to, or which address to ship an exchange to.

Exchanges:

If you are asking to make an exchange, let us know what you are wanting to exchange the item for. We will ship an exchange item with no additional shipping charges one time.

Return and Exchange Address:

Please make sure to get a tracking number. We cannot issue a refund on items we do not receive.

Prime Hat Store

2691 Saviers Rd. Ste. B

Oxnard, CA 93033

Returns Processing:

We process most returns within 3 days of receipt. You will receive an email indicating the amount credited to your account if a return is requested, or an email indicating your exchange was shipped. Depending on your credit card processor, it may take up to 7 days to see the money refunded to your account.